6 Factors in Choosing a Phoenix Body Shop
Choosing the Right Body Shop
Eventually, everyone will have to take their car into a body shop.
But all auto body shops are not created equal! And the last thing you want to do is waste your money on a shop that isn't going to put your needs first.
If you're in the Phoenix and Tempe areas, Arizona Collision Center can help.
There are many ways to separate the good body shops from the bad. Here are a few tips to consider when trying to find the best Phoenix body shop.
Body Shops that Stand Behind Their Work
If your Phoenix body shop isn't going to offer you a warranty, be very wary.
A body shop should be prepared to stand behind its work. And that means they should be prepared to fix any mistakes they've made.
Some shops use aftermarket auto parts without their customers knowledge. This can put a customer at risk for some serious safety risks if something goes bad with those parts while driving. The shops that do this use these kinds of parts to save money and cut corners for either themselves or the insurance company that uses them as their "Go To" body shop for collision repair. At Arizona Collision Center we take this seriously and only use the highest quality parts that will provide the necessary repairs for your vehicle, but more importantly, keep you and your family safe.
Also, discuss warranties with the body shop before they start work on your car. If they act evasive or tell you that you don't need a warranty, that's a huge red flag.
Sometimes, a warranty will cost more! That isn't a red flag in and of itself, but if the warranty is overly expensive, you should be a bit suspicious of the body shop's motives.
At the end of the day, you want to make sure that you get the best job available — regardless of how many tries it takes. But don't pay for their mistakes.
Thorough Diagnosis and Vehicle Repair
Here's a scenario you should run away from: You walk into the body shop, tell them the problem, and they immediately diagnose it.
In general, a body shop should not be able to diagnose your car without taking a thorough look or running diagnostics. If they rush the diagnosis or tell you what you want to hear, you may want to get get a couple other opinions.
You want a body shop in the Phoenix and Tempe area that's going to take their time with your vehicle and make 100% sure they know what the issue is before doing the work and charging you for it.
Don't settle for anything less than thorough.
Don't Settle for Corporate Body Shop Chains
If you're looking for a body shop that truly cares about their customers, look no further than an independent auto body shop.
If a shop works for an insurance company, they're likely to cut corners in an attempt to save costs. You won't have to worry about that with independent facilities.
In an independent Phoenix body shop, you can ensure that your car's safety and your best interests are their main concern. You won't have to worry about any ulterior motives.
We pride ourselves on our reputation and we always make our customers our top priority. We aren't looking to make a quick buck or cheat customers out of unnecessary money they don't need to spend.
All we want to do is get your vehicle back to looking and running better than it did before the issue and make our customers happy. And we'll do it in the most thorough way we possibly can.
Our Customers Testimonials
Of course, when you're looking for a Phoenix-Tempe body shop, you can't just take the shop's word for it!
That's why it's so important to read testimonials from other people who have used the shop. Seeing what other customers have to say means that you'll get an unbiased, honest opinion.
Do some research and look around for reviews. If you see anyone who has had a negative experience review what the issue was and why that customers had a negative view of that shop. If we're talking one or two negative reviews don't be alarmed by that, all businesses will have a couple, that's just a part of being a business. Sometimes people post negative reviews that aren't even true, and other times a body shops competitors will have people leave negative reviews just to make trouble. This seems to be an issue on social media sites these days and if you come across this situation look to see how the shop responded to the review.
If a shop has a bunch, or you see a pattern of negative reviews, that may be a red flag to look at other collision repair shops.
Make sure that you're thinking critically, and be wary of any single review that contradicts many other reviews, either positively or negatively.
Get Clear Price Estimates
If you don't get a price estimate at the beginning, that's a sign that you're going to be ripped off.
Of course, sometimes the price estimate doesn't wind up being exact. If there are unexpected repairs or anything of that nature, the shop should let you know as soon as possible.
But if you don't get an estimate at the beginning, that could allow the body shop to charge you as much as they want, and obviously it's in their best interest to charge more.
Get a price estimate and don't forget it. Write it down somewhere and hold them to it.
If they're a reputable body shop, they'll be honest with you and walk you through any repairs or changes. For the most part, a reputable shop will give you an estimate that will end up being either the final cost or close to it. And if there are any changes you'll be made aware of this possibility way in advance.
First Class Customer Service is a Must
All smart businesses know how important customer service is.
If the customer service is bad, then there's only one conclusion: you are not working with a smart business, and that's not a place you want to give your business to.
You don't deserve to be treated poorly, and any body shop that treats you like this is a waste of your time.
There are many body shops in the Phoenix and Tempe area. If the service at one is bad, you should absolutely go look for another shop that has an outstanding rep for outstanding service. There are body shops out there, like Arizona Collision Center, that will value you as the important customer that you are.
Never stand for being treated poorly! You deserve nothing but the utmost attention and respect.
Looking for a Phoenix Body Shop?
Now that you know all of the important factors in choosing a body shop in the valley, you're ready to pick one on your own.
Arizona Collision Center would love to be your body shop!
We're a body shop that takes pride in our service and work. We want to give you the absolute best experience possible.
We'll help with the claims process, collision repair, body work, new paint, dent and bumper repair, and if you need medical attention we'll get you with the appropriate doctors and attorneys. Whatever our customers need we'll take care of it!
If you're curious about our pricing, you don't even have to call us! We have an online estimate form that is completely free and comes obligation free. Simply fill it out! We'll get back to you within one business day.
Call our shop today for a one of a kind body shop experience, 480-668-3105!